Dear Mr. Picone & Mr. Romano
I would like to let you know of our positive experience at the Assisted Living Residence in Tewksbury, Massachusetts. My mother, Edna Stevenson was a resident from November 2011 to July 2013. From the initial meeting with Rich Williams to the final day of occupancy, and even after my mother moved out, Rich was warm, friendly, caring and professional. I always felt that his goal was to provide the best and necessary care for my mother, as well as be a big support to me as the primary supporting family member. He made the move in, transition for my mother and changes in the level of care necessary throughout her time there a priority. Rich always returned any phone calls or e-mails promptly, always addressing my specific concerns.
I also know that he worked “after hours” often to participate in the special activities or meet with family members. Rich is very involved with the daily activities at Blaire House which cannot be said about other directors.
I feel the other key staff members, Karen, Jeanne and Tracy worked well as a team in support of the residents. They were also very helpful with any questions about residents needs or activities. The CNA’s insured that my specific requests for my mother’s care were completed and many of them took extra time to be company to my mom, play music and sing, and style her hair, which she loved. These little things meant so much to her and me.
I would highly recommend Blaire House Assisted Living to others. I am sorry my mom could not remain as a resident there.
With much appreciation,